Privacy Policy

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OASIS BAKLAWA respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by OASIS BAKLAWA on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by OASIS BAKLAWA in the manner provided in this Privacy Policy.

What information is, or may be, collected from you?

As part of the registration process on the Site, OASIS BAKLAWA may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information. 

How do we Collect the Information ?

OASIS BAKLAWA will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Websites. OASIS BAKLAWA is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.  

How is information used ?

OASIS BAKLAWA will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. OASIS BAKLAWA will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. OASIS BAKLAWA will use this information to preserve transaction history as governed by existing law or policy. OASIS BAKLAWA may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. OASIS BAKLAWA will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. 

With whom your information will be shared?

OASIS BAKLAWA will not use your financial information for any purpose other than to complete a transaction with you. OASIS BAKLAWA does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you’ve requested and such information is necessary to provide these products or services the information may be shared with.OASIS BAKLAWA’s business associates and partners. In addition OASIS BAKLAWA may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information ?

To protect against the loss, misuse and alteration of the information under its control, OASIS BAKLAWA has in place appropriate physical, electronic and managerial procedures. For example, OASIS BAKLAWA servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although OASIS BAKLAWA will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that OASIS BAKLAWA will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information ?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: info@oasisbaklawa.com

Copyright & Trademark

OASIS BAKLAWA its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of OASIS BAKLAWA or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to OASIS BAKLAWA. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of OASIS BAKLAWA. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of OASIS BAKLAWA its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply OASIS BAKLAWA , endorsement, sponsorship or recommendation of the third party, information, product or service. OASIS BAKLAWA  is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third-party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of OASIS BAKLAWA or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by OASIS BAKLAWA. one of its affiliates or by third parties who have licensed their materials to OASIS BAKLAWA and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of OASIS BAKLAWA. and is also protected by Indian and International copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, OASIS BAKLAWA and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless OASIS BAKLAWA its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to OASIS BAKLAWA  or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

This User Agreement is effective unless and until terminated by either you or OASIS BAKLAWA. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. OASIS BAKLAWA may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to OASIS BAKLAWA Upon any termination of the User Agreement by either you or OASIS BAKLAWA you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. OASIS BAKLAWA ‘s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

ORDERS & SHIPPING POLICY

  1. Packages are generally dispatched within 2 days after receipt of payment and are shipped via reputed national couriers with tracking. Whichever shipment choice you make, we will provide you with a link to track your package online.

  2. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

  3. Boxes are amply sized and your items are well-protected.

  4. Our courier partners will be able to deliver the shipment to you during working days between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

  5. As soon as your package ships, we will email you your package tracking information.

  6. No change in instructions will be permitted once the order has been confirmed.

  7. In the event of floods, heavy rains or other extreme weather conditions, The Oasis Baklawa reserves the right to reschedule the delivery for another date.

  8. The delivery will NOT be redirected or redelivered to any address other than the one entered by the Customer.

  9. Oasis Baklawa will attempt delivery of the items ONCE. In the event of execution failure of such delivery, the customer shall continue to be charged for the order and no redelivery or refund will be possible. Failed deliveries will be redirected to our head office. The customer is advised to call us to arrange pickup of their order.

  10. Scheduled Delivery-
    DELHI-NCR Same day delievry*
    For North East 5 Days Delievry*
    Rest of India 3 Days Delievery*FOr 

  11. All orders will be deemed to be executed in the cases mentioned herein under:-

    1. Incorrect/untraceable address

    2. Recipient not available

    3. Locked premises

    4. Wrong phone number; phone not working; cell switched off or not reachable

    5. Recipient refused the products

    6. Delivered the product at the gate/reception/neighbour 

 

 *Term & Condition
The above delivery time is estimated and depends on ILS Indian Logistics Services.

CANCELLATION & RETURN POLICY

Cancellation Policy :

  • OASIS BAKLAWA prepares fresh products sent out for delivery, upon the receipt of an order. In such circumstances, cancellation of orders is not feasible. Orders once placed cannot be cancelled or rescheduled by the Customer. In case of cancellation of the order, no refund will be made.

Refund Policy For Failed Transactions :

  • OASIS BAKLAWA prepares fresh products sent out for delivery, upon the receipt of an order. In such circumstances, cancellation of orders is not feasible. Orders once placed cannot be cancelled or rescheduled by the Customer. In case of cancellation of the order, no refund will be made.

Returns & Exchange :

  • If you feel that the taste and other attributes of the products are not as per your expectations, we request you to contact us clearly explaining why. This helps us in improving our quality to give you a better experience next time. However, OASIS BAKLAWA retains the right to accept or deny the complaint on the basis of what was promised on the website and general characteristics of the product delivered.
     

  • Exchanges are not acceptable as items sold on our website are perishable products.

Express Same Day Delivery

Delivery Terms

ABOUT HOLIDAY ORDERS: Due to Various Holidays By Festivals, National Holidays, Emergency Holidays, Natural Calamities & Sundays may Hamper the Infrastructure Disrupting the Timely Delivery. In Such Case The Deliveries are attempted on Immediate working Day . 

FIRST COURIER EXITS ARE AT 11:00 HRS, LAST COURIER EXITS ARE AT 17:00. COURIER ORDERS MADE AFTER 17:00 HRS ARE SHIPPED THE FOLLOWING WORKING DAY.

Our Minimum Basket Amount For Delivery: 1000.00 INR

Courier Delivery

The average delivery time of orders is 1-3 hours for near regions and 3-7 hours for far regions. Courier delivery times; It may vary depending on the destination region, weather opposition and density, and there may be delays.

The specified delivery time intervals cover the delivery hours between 11:00 and 17:00 during the day, not as of the order date. Orders placed after 17.00 will be sent the next day with the first courier shipment.

First courier departures are provided at 11:00 and all orders placed until 17:00 are delivered to the courier on the same day.

We do not have hourly deliveries.

Delivery is made by Porter/Uber/Rapido/Dunzo courier every day of the week.

Courier delivery is not available to the following regions:
Lutyen’s Delhi
Chandni Chowk
Chawri Bazaar
ICD Tughlakabad
ICD Patparganj
Terminal 3 Airport
Terminal 1,2 Airport
Inside- NDLS, DLI, H.Nizamuddin Railway Station
Parliament House, Rashtrapati Bhawan, North/South Block, Defence HQ & likes.
Any Such Area, Restricted By Govt. & Local Bodies.

Cargo Delivery

All orders placed before 15:30 are delivered to the cargo on the Next Working day. After your order is delivered to the cargo, notification by SMS and e-mail is provided by the cargo company.

*We do not provide weekend departures in order not to deteriorate the quality of the products.
Products Not Shipped By Cargo: Cold Baklava, Baklava Ice Cream, Pistachio Şöbiyet, Nuriye with Milk, Cream, Lemonade, Sherbet.

Our company is not responsible for the Manhandling of the products during the cargo deliveries.

International Cargo Delivery

All orders placed before 15:30 are delivered to the cargo on the Second day. After your order is delivered to the cargo, you will be informed by SMS and e-mail.
 
Taxes and duties regulated by the buyer’s country authority for overseas orders belong to the buyer. Responding quickly to product value confirmation or content information emails requested by country customs via DHL will speed up the delivery time. We recommend that you review the food shopping limits set by the customs of the country you are in.

*Our company is not responsible for problems in customs.
 
*Our company is not responsible for the scattering of the products during the cargo deliveries.
 
*Invoices for internet orders are sent to the specified e-mail address within 7 working days.
For detailed information, you can contact us at +91-9999-79-29-59 and at the address info@OasisBaklawa.com

Refer Us

Introduction

These Terms and Conditions  govern your participation in our Referral Program. By participating in the Program, you agree to comply with these Terms.

Eligibility

  • The Program is open to all existing customers of TCF Chocolates & Gifts Private Limited.

  • Referrals must be new customers who have not previously registered with the Company.

Referral Benefits

For the Referred Friend:

  • 15% Discount: Each friend you refer will receive a 15% discount on their first purchase using your unique referral link.

For the Referrer:

  •  25% Discount: You will receive a 25% discount for each referred friend who places an order using your unique referral link.   Read More

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